About Nolia:

Founded in Seattle, Washington, Nolia is a healthcare company dedicated to providing personalized, clinically-supported, and virtual-first services for older adults and their family caregivers or care partners. We understand that chronic and serious illnesses related to aging impact not only those diagnosed but also those who care for them.Nolia’s mission is to elevate family caregiving as a central component of healthcare. Our goal is to transform the way caregiving is perceived and valued, ensuring that family caregivers have the resources, knowledge, and support they need so no one has to navigate this journey alone.

Our Vision, Mission and Values are very important to us and can be found here.

Position Overview:

Nolia Health is redefining support for family caregivers navigating dementia and chronic conditions. As we grow, we’re looking for a Client Operations Specialist who can be both a strategic thinker and hands-on executor—someone who thrives in the messy, mission-critical middle between customer needs, internal systems, and daily decisions that keep our business running.

This role is a key part of our expanding transdisciplinary team, supporting patients and families affected by chronic conditions and serious illness related to aging. Often, the first point of contact for many clients, the Client Operations Specialist plays a vital role in building trust and setting the tone for the entire care experience. You’ll help establish efficient, scalable operational infrastructure that supports both clinical care and core business functions.

This role is ideal for someone who is energized by solving problems in real time, improving workflows, and making life easier—for our clients and our team. Your contributions will be foundational—not just to the day-to-day success of our operations, but to the long-term well-being of the families we serve and the effectiveness of our care teams.

What You'll Do

• Act as a key operations support across both our sales and service teams—ensuring smooth handoffs, fast response times, and follow-through
• Develop a deep understanding of our clinical programs and confidently triage patients and families into the appropriate care pathways. Understand common caregiver scenarios, use language that resonates with the populations we serve, ask the right questions, and clearly explain what their care journey will look like.
• Jump into real-world client scenarios with confidence: respond to insurance questions, resolve objections, and support coordination when caregivers need us most
• Answer, follow up and triage incoming calls/inquiries to align services and programs to needs and engage with families to help them understand Nolia services
• Identify gaps and build better processes—whether in our scheduling, CRM, intake flow, or internal operations
• Analyze performance trends across client touchpoints (calls, emails, form completions, etc.) and turn insights into action
• Optimize and document operational workflows that help us scale efficiently as we grow across new states and programs
  
• Work closely with clinicians, care navigators, and leadership to ensure alignment between our frontline experience and backend systems

What We're Looking For

You might be a fit if you’re...

• A natural problem solver—calm under pressure, fast on your feet, and eager to fix inefficiencies
  
• Energetic, people-centered, and culturally responsive—our clients are often in crisis, and how we respond matters deeply
  
• Detail-oriented but never lose sight of the big picture—you make daily decisions based on what serves our mission and team
  
• Tech-comfortable and tool-savvy—you’re quick to learn (or optimize) systems like Healthie, HubSpot, Google Suite, Slack, etc.
  
• Collaborative and curious—you ask great questions, take feedback well, and help everyone around you work smarter
  
• A learner at heart—open to feedback, growth-minded, and excited to evolve with a fast-growing, mission-driven team

Preferred Experience

• 2+ years in customer service, inside sales, or operational support roles
  
• Some exposure to healthcare, mental health, or care delivery environments is a plus
  
• Comfort with basic data analysis—you don’t need to be a data scientist, but you can pull trends and make decisions from what you see
  
  

Why Nolia?

We’re building something different. At Nolia Health, we put caregivers at the center. We meet families where they are—emotionally, practically, and medically. Join us and help reimagine what care can look like for the millions navigating complex conditions at home.

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. If you’re excited about our mission and values, and the job itself, but your past experience doesn’t perfectly align, we encourage you to apply anyway.