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Senior Manager of GTM Product Strategy & Operations



Product, Operations
United States · Remote
Posted on Wednesday, May 22, 2024

Papa is a new kind of care built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.

Founded in 2017 and headquartered in Miami, Papa is backed by Canaan, Tiger Global Management, Comcast Ventures, SoftBank Vision Fund 2, TCG, Initialized Capital, and Seven Seven Six, among other revered institutional and individual investors. We envision a world where no one has to go it alone. Learn more at Papa.com.

About the Role:

Papa is looking for a Senior Manager of GTM Product Strategy & Operations who will work with key stakeholders across the company to develop and support the rollout of Papa’s go-to-market product strategy and “Program” offerings. The role is an individual contributor and reports to the CFO, who leads strategy at Papa.

Three key duties of the role:

Conduct market and competitive intelligence

  • Perform in-depth market research using external and internal sources to analyze industry trends and competitor activity
  • Translate complex market insights into actionable findings and recommendations for senior management and key stakeholders

Develop the GTM product strategy and Program offerings

  • Leverage the market insights to create the holistic GTM Product strategy
  • Develop product offerings that fit within the strategy, bringing together different concepts to create discrete marketable solutions with supporting business cases
  • Lead cross-functional team decision-making efforts in order to align on the strategy and which product offerings to activate

Commercialize the strategy and Program offerings and engage with clients directly

  • Work with cross-functional teams, including Product, Sales, Opeations, and Finance, to activate each element the strategy; examples: develop pricing and GTM materials
  • Oversee the overall implementation and provide recurring updates to senior leadership and relevant stakeholders
  • Provide strategic sales operations support, analyzing market data to support targeting for specific programs
  • Establish and manage partnerships with relevant vendors and companies that support the strategy
  • On an as-needed basis, socialize the strategy at company-wide forums
  • Join client calls to speak Papa’s strategy and Programs, acting as a subject matter expert to support sales efforts



  • 4-8+ years of experience in a mix of strategy consulting, business operations, product strategy and/or other strategy or operations roles; an MBA is a plus
  • Strong preference for someone with healthcare experience, especially within Medicare, Medicaid, and/or health plan space
  • Strong preference for someone who has developed enterprise GTM product strategies


  • Excellent communication and problem-solving: Distill complex information into actionable insights
  • Analytical thinker: Build strong financial models and analyze business cases (market sizing, new offerings, P&L impact)
  • Executive presence: Confidently interact with clients and partners
  • Compelling presentation skills: Clearly present complex problems and debate with senior leadership
  • Independent and resourceful: Find information, solve problems, manage resources, and deliver results under pressure
  • Tech proficiency: Excel (required), Salesforce and data visualization tools (preferred)
  • Team player: Collaborate effectively across diverse teams
  • Proven project management: Successfully manage complex initiatives from start to finish, delivering high-quality work on tight deadlines
  • Humble and goal-oriented: Focus on group success, not individual recognition.

Location: Remote (ideally Miami, FL)

Papa’s culture is People-first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about family and community – and we celebrate that among our employees. We encourage everyone to truly bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.

Papa’s mission is at the core of our total rewards philosophy wherein we attract and retain high potential talent aligned with our journey. We offer gender neutral and inclusive parental leave policies that offer up to 16 weeks of 100% paid parental leave. We immensely value the benefits of a flexible workplace, while designing remote-first principles we ensured that Papa people feel psychologically safe about their career interests while being remote.

Beyond benefits:

We want to take care of the whole employee and their families. To stay true to this commitment, we offer family care leave in addition to a generous paid time off policy, 401(k) match up to 4%; family forming support through access to Carrot; emotional health support tools through our medical plans such as Ginger, Happify, and a host of events through a monthly culture calendar that enable emotional connectedness in a remote work environment.